How long does it take to get my order?

For online orders through our Shop, please allow 7 to 10 days for delivery. Alternatively, you can pick up from our showroom if you need it sooner. For custom framing made in-studio, please allow 2 to 3 weeks.

Do you ship internationally?

We would love to help out our friends overseas but, at this stage we only ship to customers in Australia.

How much does shipping cost?

Shipping costs vary depending on the size and weight of your order, and will be calculated and shown to you before you complete your purchase.

What happens if my order arrives damaged?

Sometimes accidents happen and we would never want you to end up with a damaged product. If your order arrives damaged in any way, please reach out to us so we can organise a repair or replacement.

Can I return my custom framing if I change my mind?

Because every custom framing piece is made specifically for you and your artwork, we're unable to offer refunds or returns for change of mind on custom framing.

What if there's a fault with my custom framing?

If your piece has a manufacturing fault or defect, please bring it back to us and we'll repair or remake it. This is separate from change of mind, and your rights here are also protected under Australian Consumer Law.

Do you offer refunds on printing or shop items?

We're not able to offer refunds on printing, papers, or other shop items for change of mind, so please choose carefully. As with custom framing, genuine faults are covered.

Please note: shipping costs are non-refundable on change of mind purchases.